Diritto di Recesso \/ Right of Withdrawal \u2013 Bergasalus<\/title>\n<style>\n * { box-sizing: border-box; margin: 0; padding: 0; }\n body { font-family: 'Segoe UI', Arial, sans-serif; background: #f9f9f7; color: #2c2c2c; line-height: 1.7; }\n\n .lang-toggle {\n display: flex;\n justify-content: flex-end;\n gap: 10px;\n padding: 14px 32px;\n background: #fff;\n border-bottom: 1px solid #e5e5e0;\n position: sticky;\n top: 0;\n z-index: 100;\n }\n .lang-toggle button {\n padding: 6px 18px;\n border: 2px solid #1a5c3a;\n background: transparent;\n cursor: pointer;\n font-size: 13px;\n font-weight: 600;\n border-radius: 4px;\n letter-spacing: 0.5px;\n transition: all 0.2s;\n }\n .lang-toggle button.active, .lang-toggle button:hover {\n background: #1a5c3a;\n color: #fff;\n }\n\n .hero {\n background: #1a5c3a;\n color: #fff;\n padding: 52px 32px 40px;\n text-align: center;\n }\n .hero .badge {\n display: inline-block;\n background: #7cb97e;\n color: #1a5c3a;\n font-size: 11px;\n font-weight: 700;\n letter-spacing: 1.5px;\n text-transform: uppercase;\n padding: 4px 14px;\n border-radius: 20px;\n margin-bottom: 18px;\n }\n .hero h1 {\n font-size: clamp(22px, 4vw, 36px);\n font-weight: 700;\n margin-bottom: 10px;\n line-height: 1.3;\n }\n .hero p {\n font-size: 14px;\n color: #aaa;\n max-width: 560px;\n margin: 0 auto;\n }\n\n .container {\n max-width: 820px;\n margin: 0 auto;\n padding: 40px 24px 60px;\n }\n\n \/* Alert normativa *\/\n .alert-box {\n background: #fff8ec;\n border-left: 4px solid #7cb97e;\n border-radius: 6px;\n padding: 18px 22px;\n margin-bottom: 36px;\n font-size: 14px;\n }\n .alert-box strong { color: #1a5c3a; }\n\n \/* Pulsante recesso principale *\/\n .recesso-cta {\n background: #1a5c3a;\n border-radius: 10px;\n padding: 32px 28px;\n text-align: center;\n margin-bottom: 36px;\n border: 2px solid #7cb97e;\n }\n .recesso-cta p { color: #ccc; font-size: 14px; margin-bottom: 18px; }\n .btn-recesso {\n display: inline-block;\n background: #7cb97e;\n color: #1a5c3a;\n font-weight: 700;\n font-size: 15px;\n padding: 14px 32px;\n border-radius: 6px;\n text-decoration: none;\n letter-spacing: 0.3px;\n transition: background 0.2s;\n }\n .btn-recesso:hover { background: #5a9e5e; }\n .btn-sub {\n display: block;\n font-size: 12px;\n color: #888;\n margin-top: 10px;\n }\n\n \/* Sezioni *\/\n .section {\n background: #fff;\n border-radius: 8px;\n padding: 28px 28px;\n margin-bottom: 20px;\n border: 1px solid #ebe9e4;\n }\n .section h2 {\n font-size: 17px;\n font-weight: 700;\n color: #1a5c3a;\n margin-bottom: 14px;\n padding-bottom: 10px;\n border-bottom: 2px solid #f0ede8;\n display: flex;\n align-items: center;\n gap: 10px;\n }\n .section h2 .num {\n background: #7cb97e;\n color: #fff;\n font-size: 13px;\n font-weight: 700;\n width: 28px;\n height: 28px;\n border-radius: 50%;\n display: flex;\n align-items: center;\n justify-content: center;\n flex-shrink: 0;\n }\n .section p, .section li { font-size: 14px; color: #444; margin-bottom: 8px; }\n .section ul, .section ol { padding-left: 20px; }\n .section li { margin-bottom: 6px; }\n\n .steps {\n counter-reset: step;\n list-style: none;\n padding: 0;\n }\n .steps li {\n counter-increment: step;\n display: flex;\n gap: 14px;\n align-items: flex-start;\n padding: 12px 0;\n border-bottom: 1px solid #f4f2ee;\n }\n .steps li:last-child { border-bottom: none; }\n .steps li::before {\n content: counter(step);\n background: #1a5c3a;\n color: #fff;\n font-size: 12px;\n font-weight: 700;\n min-width: 26px;\n height: 26px;\n border-radius: 50%;\n display: flex;\n align-items: center;\n justify-content: center;\n margin-top: 2px;\n }\n\n .tag {\n display: inline-block;\n background: #f0ede8;\n color: #555;\n font-size: 11px;\n padding: 3px 10px;\n border-radius: 20px;\n font-weight: 600;\n margin-bottom: 10px;\n letter-spacing: 0.5px;\n text-transform: uppercase;\n }\n .tag.red { background: #fde8e8; color: #c0392b; }\n .tag.green { background: #e8f5e9; color: #2e7d32; }\n\n .two-col { display: grid; grid-template-columns: 1fr 1fr; gap: 16px; }\n @media(max-width: 600px) { .two-col { grid-template-columns: 1fr; } }\n\n .info-card {\n background: #f9f9f7;\n border: 1px solid #e8e5e0;\n border-radius: 6px;\n padding: 16px;\n font-size: 13px;\n color: #555;\n }\n .info-card strong { display: block; font-size: 14px; color: #1a5c3a; margin-bottom: 4px; }\n\n .divider {\n border: none;\n border-top: 3px solid #1a5c3a;\n margin: 50px 0 40px;\n }\n\n .lang-section { display: none; }\n .lang-section.active { display: block; }\n\n footer-note {\n display: block;\n text-align: center;\n font-size: 12px;\n color: #999;\n margin-top: 40px;\n }\n<\/style>\n<\/head>\n<body>\n\n<div class=\"lang-toggle\">\n <button class=\"active\" onclick=\"setLang('it', this)\">\ud83c\uddee\ud83c\uddf9 Italiano<\/button>\n <button onclick=\"setLang('en', this)\">\ud83c\uddec\ud83c\udde7 English<\/button>\n<\/div>\n\n\n<div id=\"it\" class=\"lang-section active\">\n\n <div class=\"hero\">\n <div class=\"badge\">Aggiornato al 19 giugno 2026<\/div>\n <h1>Diritto di Recesso<\/h1>\n <p>Conforme all’art. 54-bis del Codice del Consumo \u2014 D.Lgs. 209\/2025 e Direttiva UE 2023\/2673<\/p>\n <\/div>\n\n <div class=\"container\">\n\n <div class=\"alert-box\">\n <strong>\u2139\ufe0f Nuova normativa in vigore<\/strong><br>\n Dal 19 giugno 2026, il D.Lgs. 209\/2025 (che recepisce la Direttiva UE 2023\/2673) impone a tutti gli e-commerce di fornire una <strong>funzione digitale di recesso<\/strong> direttamente nell’interfaccia online. Non \u00e8 pi\u00f9 sufficiente indicare un’email o allegare un modulo nelle condizioni di vendita.\n <\/div>\n\n \n <div class=\"recesso-cta\">\n <p>Hai acquistato un prodotto e vuoi esercitare il diritto di recesso? Usa il pulsante qui sotto oppure accedi alla tua area personale.<\/p>\n <a href=\"\/my-account\/orders\/\" class=\"btn-recesso\">Recedere dal contratto qui<\/a>\n <span class=\"btn-sub\">Accedi a “I miei ordini” e clicca su “Recesso” accanto all’ordine<\/span>\n <\/div>\n\n \n <div class=\"section\">\n <h2><span class=\"num\">1<\/span> Che cos’\u00e8 il diritto di recesso?<\/h2>\n <p>Il diritto di recesso \u00e8 il diritto del consumatore di recedere da un contratto di acquisto a distanza senza dover fornire alcuna motivazione, entro il termine previsto dalla legge.<\/p>\n <p>Bergasalus S.r.l. garantisce il rispetto di questo diritto in conformit\u00e0 al Codice del Consumo (D.Lgs. 206\/2005) e alle disposizioni introdotte dal D.Lgs. 209\/2025.<\/p>\n <\/div>\n\n \n <div class=\"section\">\n <h2><span class=\"num\">2<\/span> Termini e modalit\u00e0<\/h2>\n <div class=\"two-col\">\n <div class=\"info-card\">\n <strong>\u23f1 Periodo di recesso<\/strong>\n 14 giorni di calendario dalla data di ricezione del bene o dell’ultimo bene in caso di ordine multiplo.\n <\/div>\n <div class=\"info-card\">\n <strong>\ud83d\udce6 Restituzione merce<\/strong>\n Entro 14 giorni dalla comunicazione di recesso, il prodotto deve essere restituito nelle condizioni originali.\n <\/div>\n <div class=\"info-card\">\n <strong>\ud83d\udcb6 Rimborso<\/strong>\n Entro 14 giorni dalla ricezione della merce resa o dalla prova di spedizione, effettuiamo il rimborso completo con lo stesso metodo di pagamento utilizzato.\n <\/div>\n <div class=\"info-card\">\n <strong>\ud83d\ude9a Spese di spedizione<\/strong>\n Le spese di restituzione sono a carico del consumatore, salvo diversa indicazione al momento dell’acquisto.\n <\/div>\n <\/div>\n <\/div>\n\n \n <div class=\"section\">\n <h2><span class=\"num\">3<\/span> Come esercitare il recesso<\/h2>\n <ul class=\"steps\">\n <li>Accedi alla tua <strong>Area Personale<\/strong> su shop.bergasalus.com<\/li>\n <li>Vai in <strong>“I miei ordini”<\/strong> e seleziona l’ordine per cui vuoi recedere<\/li>\n <li>Clicca su <strong>“Recedere dal contratto qui”<\/strong> (disponibile per 14 giorni dalla consegna)<\/li>\n <li>Conferma la tua richiesta di recesso nella schermata successiva (<strong>doppia conferma<\/strong> richiesta dalla legge)<\/li>\n <li>Ricevi la <strong>ricevuta automatica<\/strong> via email con il numero di pratica<\/li>\n <li>Rispedisci il prodotto all’indirizzo indicato nella ricevuta entro 14 giorni<\/li>\n <\/ul>\n <p style=\"margin-top:14px; font-size:13px; color:#777;\">\n In alternativa, puoi esercitare il recesso via email a <strong>info@bergasalus.com<\/strong> indicando il numero d’ordine, oppure tramite il modulo di recesso standard allegato.\n <\/p>\n <\/div>\n\n \n <div class=\"section\">\n <h2><span class=\"num\">4<\/span> Prodotti esclusi dal recesso<\/h2>\n <span class=\"tag red\">Attenzione<\/span>\n <p>Ai sensi dell’art. 59 del Codice del Consumo, il diritto di recesso <strong>non si applica<\/strong> a:<\/p>\n <ul>\n <li>Prodotti sigillati che non possono essere restituiti per motivi igienico-sanitari e che sono stati aperti dopo la consegna<\/li>\n <li>Prodotti confezionati su misura o chiaramente personalizzati<\/li>\n <li>Prodotti che per loro natura si deteriorano o scadono rapidamente<\/li>\n <li>Prodotti audio\/video sigillati o software sigillati aperti dopo la consegna<\/li>\n <\/ul>\n <\/div>\n\n \n <div class=\"section\">\n <h2><span class=\"num\">5<\/span> Modulo di recesso standard<\/h2>\n <p>Se preferisci, puoi inviare il seguente modulo compilato via email a <strong>info@bergasalus.com<\/strong>:<\/p>\n <div style=\"background:#f9f9f7; border:1px dashed #ccc; border-radius:6px; padding:18px; margin-top:14px; font-size:13px; line-height:1.9; color:#555;\">\n Destinatario: Bergasalus S.r.l. \u2013 info@bergasalus.com<br><br>\n Con la presente comunico\/comunichiamo (*) di recedere dal contratto di vendita dei seguenti beni (*):<br><br>\n \u2013 Ordinato il (*) \/ ricevuto il (*):<br>\n \u2013 Nome del\/dei consumatore\/i:<br>\n \u2013 Indirizzo del\/dei consumatore\/i:<br>\n \u2013 Firma del\/dei consumatore\/i (solo se il presente modulo \u00e8 notificato in versione cartacea):<br>\n \u2013 Data:<br><br>\n (*) Cancellare la dicitura inutile.\n <\/div>\n <\/div>\n\n \n <div class=\"section\">\n <h2><span class=\"num\">6<\/span> Contatti e assistenza<\/h2>\n <div class=\"two-col\">\n <div class=\"info-card\">\n <strong>\ud83d\udce7 Email<\/strong>\n info@bergasalus.com\n <\/div>\n <div class=\"info-card\">\n <strong>\ud83c\udf10 Sito<\/strong>\n shop.bergasalus.com\n <\/div>\n <\/div>\n <p style=\"margin-top:14px; font-size:13px; color:#777;\">Per qualsiasi dubbio o assistenza relativa al recesso, il nostro team risponde entro 1 giorno lavorativo.<\/p>\n <\/div>\n\n <footer-note>\n Bergasalus S.r.l. \u2014 Pagina aggiornata al 19\/06\/2026 in conformit\u00e0 al D.Lgs. 209\/2025 e alla Direttiva UE 2023\/2673\n <\/footer-note>\n <\/div>\n<\/div>\n\n\n<div id=\"en\" class=\"lang-section\">\n\n <div class=\"hero\">\n <div class=\"badge\">Updated June 19, 2026<\/div>\n <h1>Right of Withdrawal<\/h1>\n <p>Compliant with Art. 54-bis of the Italian Consumer Code \u2014 Legislative Decree 209\/2025 and EU Directive 2023\/2673<\/p>\n <\/div>\n\n <div class=\"container\">\n\n <div class=\"alert-box\">\n <strong>\u2139\ufe0f New regulation in force<\/strong><br>\n From June 19, 2026, Legislative Decree 209\/2025 (implementing EU Directive 2023\/2673) requires all e-commerce stores to provide a <strong>digital withdrawal function<\/strong> directly in the online interface. It is no longer sufficient to provide an email address or attach a form in the terms of sale.\n <\/div>\n\n \n <div class=\"recesso-cta\">\n <p>Have you purchased a product and wish to exercise your right of withdrawal? Use the button below or log in to your personal area.<\/p>\n <a href=\"\/my-account\/orders\/\" class=\"btn-recesso\">Withdraw from the contract here<\/a>\n <span class=\"btn-sub\">Go to “My Orders” and click “Withdrawal” next to the order<\/span>\n <\/div>\n\n \n <div class=\"section\">\n <h2><span class=\"num\">1<\/span> What is the right of withdrawal?<\/h2>\n <p>The right of withdrawal gives consumers the right to withdraw from a distance purchase contract without providing any reason, within the legal timeframe.<\/p>\n <p>Bergasalus S.r.l. guarantees this right in accordance with the Italian Consumer Code (Legislative Decree 206\/2005) and the provisions introduced by Legislative Decree 209\/2025.<\/p>\n <\/div>\n\n \n <div class=\"section\">\n <h2><span class=\"num\">2<\/span> Terms and conditions<\/h2>\n <div class=\"two-col\">\n <div class=\"info-card\">\n <strong>\u23f1 Withdrawal period<\/strong>\n 14 calendar days from the date of receipt of the goods, or the last item in case of multiple orders.\n <\/div>\n <div class=\"info-card\">\n <strong>\ud83d\udce6 Return of goods<\/strong>\n Within 14 days of notifying withdrawal, the product must be returned in its original condition.\n <\/div>\n <div class=\"info-card\">\n <strong>\ud83d\udcb6 Refund<\/strong>\n Within 14 days of receiving the returned goods or proof of shipment, we will issue a full refund using the same payment method.\n <\/div>\n <div class=\"info-card\">\n <strong>\ud83d\ude9a Return shipping<\/strong>\n Return shipping costs are borne by the consumer, unless otherwise stated at the time of purchase.\n <\/div>\n <\/div>\n <\/div>\n\n \n <div class=\"section\">\n <h2><span class=\"num\">3<\/span> How to exercise your right of withdrawal<\/h2>\n <ul class=\"steps\">\n <li>Log in to your <strong>Personal Area<\/strong> on shop.bergasalus.com<\/li>\n <li>Go to <strong>“My Orders”<\/strong> and select the order you wish to withdraw from<\/li>\n <li>Click on <strong>“Withdraw from the contract here”<\/strong> (available for 14 days from delivery)<\/li>\n <li>Confirm your withdrawal request on the next screen (<strong>double confirmation<\/strong> as required by law)<\/li>\n <li>Receive an <strong>automatic confirmation email<\/strong> with your case reference number<\/li>\n <li>Return the product to the address shown in the confirmation within 14 days<\/li>\n <\/ul>\n <p style=\"margin-top:14px; font-size:13px; color:#777;\">\n Alternatively, you may exercise your right of withdrawal by email at <strong>info@bergasalus.com<\/strong>, quoting your order number, or by using the standard withdrawal form below.\n <\/p>\n <\/div>\n\n \n <div class=\"section\">\n <h2><span class=\"num\">4<\/span> Products excluded from withdrawal<\/h2>\n <span class=\"tag red\">Important<\/span>\n <p>Pursuant to Art. 59 of the Italian Consumer Code, the right of withdrawal <strong>does not apply<\/strong> to:<\/p>\n <ul>\n <li>Sealed products that cannot be returned for hygienic or health-related reasons and that have been opened after delivery<\/li>\n <li>Custom-made or clearly personalised products<\/li>\n <li>Products that by their nature deteriorate or expire rapidly<\/li>\n <li>Sealed audio\/video recordings or sealed software that have been opened after delivery<\/li>\n <\/ul>\n <\/div>\n\n \n <div class=\"section\">\n <h2><span class=\"num\">5<\/span> Standard withdrawal form<\/h2>\n <p>If you prefer, you may send the completed form below by email to <strong>info@bergasalus.com<\/strong>:<\/p>\n <div style=\"background:#f9f9f7; border:1px dashed #ccc; border-radius:6px; padding:18px; margin-top:14px; font-size:13px; line-height:1.9; color:#555;\">\n To: Bergasalus S.r.l. \u2013 info@bergasalus.com<br><br>\n I\/We (*) hereby give notice of my\/our (*) withdrawal from the contract of sale of the following goods (*):<br><br>\n \u2013 Ordered on (*) \/ received on (*):<br>\n \u2013 Name of consumer(s):<br>\n \u2013 Address of consumer(s):<br>\n \u2013 Signature of consumer(s) (only if this form is submitted on paper):<br>\n \u2013 Date:<br><br>\n (*) Delete as appropriate.\n <\/div>\n <\/div>\n\n \n <div class=\"section\">\n <h2><span class=\"num\">6<\/span> Contact & support<\/h2>\n <div class=\"two-col\">\n <div class=\"info-card\">\n <strong>\ud83d\udce7 Email<\/strong>\n info@bergasalus.com\n <\/div>\n <div class=\"info-card\">\n <strong>\ud83c\udf10 Website<\/strong>\n shop.bergasalus.com\n <\/div>\n <\/div>\n <p style=\"margin-top:14px; font-size:13px; color:#777;\">For any questions or assistance regarding your withdrawal, our team will respond within 1 business day.<\/p>\n <\/div>\n\n <footer-note>\n Bergasalus S.r.l. \u2014 Page updated on 19\/06\/2026 in compliance with Legislative Decree 209\/2025 and EU Directive 2023\/2673\n <\/footer-note>\n <\/div>\n<\/div>\n\n<script>\nfunction setLang(lang, btn) {\n document.querySelectorAll('.lang-section').forEach(el => el.classList.remove('active'));\n document.querySelectorAll('.lang-toggle button').forEach(b => b.classList.remove('active'));\n document.getElementById(lang).classList.add('active');\n btn.classList.add('active');\n}\n<\/script>\n<\/body>\n<\/html>\n","protected":false},"excerpt":{"rendered":"<p>Diritto di Recesso \/ Right of Withdrawal \u2013 Bergasalus \ud83c\uddee\ud83c\uddf9 Italiano \ud83c\uddec\ud83c\udde7 English Aggiornato al 19 giugno 2026 Diritto di […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":"","_yoast_wpseo_title":"","_yoast_wpseo_metadesc":"","_yoast_wpseo_focuskw":"","rank_math_title":"","rank_math_description":"","rank_math_focus_keyword":"","_aioseop_title":"","_aioseop_description":""},"class_list":["post-84","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/shop.bergasalus.com\/index.php?rest_route=\/wp\/v2\/pages\/84","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/shop.bergasalus.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/shop.bergasalus.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/shop.bergasalus.com\/index.php?rest_route=\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/shop.bergasalus.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=84"}],"version-history":[{"count":1,"href":"https:\/\/shop.bergasalus.com\/index.php?rest_route=\/wp\/v2\/pages\/84\/revisions"}],"predecessor-version":[{"id":85,"href":"https:\/\/shop.bergasalus.com\/index.php?rest_route=\/wp\/v2\/pages\/84\/revisions\/85"}],"wp:attachment":[{"href":"https:\/\/shop.bergasalus.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=84"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}

{"id":84,"date":"2026-06-19T05:06:38","date_gmt":"2026-06-19T05:06:38","guid":{"rendered":"https:\/\/shop.bergasalus.com\/?page_id=84"},"modified":"2026-06-19T05:06:41","modified_gmt":"2026-06-19T05:06:41","slug":"diritto-di-recesso","status":"publish","type":"page","link":"https:\/\/shop.bergasalus.com\/?page_id=84","title":{"rendered":"Diritto di recesso"},"content":{"rendered":"\n\n\n\n\n\nDiritto di Recesso \/ Right of Withdrawal \u2013 Bergasalus<\/title>\n<style>\n * { box-sizing: border-box; margin: 0; padding: 0; }\n body { font-family: 'Segoe UI', Arial, sans-serif; background: #f9f9f7; color: #2c2c2c; line-height: 1.7; }\n\n .lang-toggle {\n display: flex;\n justify-content: flex-end;\n gap: 10px;\n padding: 14px 32px;\n background: #fff;\n border-bottom: 1px solid #e5e5e0;\n position: sticky;\n top: 0;\n z-index: 100;\n }\n .lang-toggle button {\n padding: 6px 18px;\n border: 2px solid #1a5c3a;\n background: transparent;\n cursor: pointer;\n font-size: 13px;\n font-weight: 600;\n border-radius: 4px;\n letter-spacing: 0.5px;\n transition: all 0.2s;\n }\n .lang-toggle button.active, .lang-toggle button:hover {\n background: #1a5c3a;\n color: #fff;\n }\n\n .hero {\n background: #1a5c3a;\n color: #fff;\n padding: 52px 32px 40px;\n text-align: center;\n }\n .hero .badge {\n display: inline-block;\n background: #7cb97e;\n color: #1a5c3a;\n font-size: 11px;\n font-weight: 700;\n letter-spacing: 1.5px;\n text-transform: uppercase;\n padding: 4px 14px;\n border-radius: 20px;\n margin-bottom: 18px;\n }\n .hero h1 {\n font-size: clamp(22px, 4vw, 36px);\n font-weight: 700;\n margin-bottom: 10px;\n line-height: 1.3;\n }\n .hero p {\n font-size: 14px;\n color: #aaa;\n max-width: 560px;\n margin: 0 auto;\n }\n\n .container {\n max-width: 820px;\n margin: 0 auto;\n padding: 40px 24px 60px;\n }\n\n \/* Alert normativa *\/\n .alert-box {\n background: #fff8ec;\n border-left: 4px solid #7cb97e;\n border-radius: 6px;\n padding: 18px 22px;\n margin-bottom: 36px;\n font-size: 14px;\n }\n .alert-box strong { color: #1a5c3a; }\n\n \/* Pulsante recesso principale *\/\n .recesso-cta {\n background: #1a5c3a;\n border-radius: 10px;\n padding: 32px 28px;\n text-align: center;\n margin-bottom: 36px;\n border: 2px solid #7cb97e;\n }\n .recesso-cta p { color: #ccc; font-size: 14px; margin-bottom: 18px; }\n .btn-recesso {\n display: inline-block;\n background: #7cb97e;\n color: #1a5c3a;\n font-weight: 700;\n font-size: 15px;\n padding: 14px 32px;\n border-radius: 6px;\n text-decoration: none;\n letter-spacing: 0.3px;\n transition: background 0.2s;\n }\n .btn-recesso:hover { background: #5a9e5e; }\n .btn-sub {\n display: block;\n font-size: 12px;\n color: #888;\n margin-top: 10px;\n }\n\n \/* Sezioni *\/\n .section {\n background: #fff;\n border-radius: 8px;\n padding: 28px 28px;\n margin-bottom: 20px;\n border: 1px solid #ebe9e4;\n }\n .section h2 {\n font-size: 17px;\n font-weight: 700;\n color: #1a5c3a;\n margin-bottom: 14px;\n padding-bottom: 10px;\n border-bottom: 2px solid #f0ede8;\n display: flex;\n align-items: center;\n gap: 10px;\n }\n .section h2 .num {\n background: #7cb97e;\n color: #fff;\n font-size: 13px;\n font-weight: 700;\n width: 28px;\n height: 28px;\n border-radius: 50%;\n display: flex;\n align-items: center;\n justify-content: center;\n flex-shrink: 0;\n }\n .section p, .section li { font-size: 14px; color: #444; margin-bottom: 8px; }\n .section ul, .section ol { padding-left: 20px; }\n .section li { margin-bottom: 6px; }\n\n .steps {\n counter-reset: step;\n list-style: none;\n padding: 0;\n }\n .steps li {\n counter-increment: step;\n display: flex;\n gap: 14px;\n align-items: flex-start;\n padding: 12px 0;\n border-bottom: 1px solid #f4f2ee;\n }\n .steps li:last-child { border-bottom: none; }\n .steps li::before {\n content: counter(step);\n background: #1a5c3a;\n color: #fff;\n font-size: 12px;\n font-weight: 700;\n min-width: 26px;\n height: 26px;\n border-radius: 50%;\n display: flex;\n align-items: center;\n justify-content: center;\n margin-top: 2px;\n }\n\n .tag {\n display: inline-block;\n background: #f0ede8;\n color: #555;\n font-size: 11px;\n padding: 3px 10px;\n border-radius: 20px;\n font-weight: 600;\n margin-bottom: 10px;\n letter-spacing: 0.5px;\n text-transform: uppercase;\n }\n .tag.red { background: #fde8e8; color: #c0392b; }\n .tag.green { background: #e8f5e9; color: #2e7d32; }\n\n .two-col { display: grid; grid-template-columns: 1fr 1fr; gap: 16px; }\n @media(max-width: 600px) { .two-col { grid-template-columns: 1fr; } }\n\n .info-card {\n background: #f9f9f7;\n border: 1px solid #e8e5e0;\n border-radius: 6px;\n padding: 16px;\n font-size: 13px;\n color: #555;\n }\n .info-card strong { display: block; font-size: 14px; color: #1a5c3a; margin-bottom: 4px; }\n\n .divider {\n border: none;\n border-top: 3px solid #1a5c3a;\n margin: 50px 0 40px;\n }\n\n .lang-section { display: none; }\n .lang-section.active { display: block; }\n\n footer-note {\n display: block;\n text-align: center;\n font-size: 12px;\n color: #999;\n margin-top: 40px;\n }\n<\/style>\n<\/head>\n<body>\n\n<div class=\"lang-toggle\">\n <button class=\"active\" onclick=\"setLang('it', this)\">\ud83c\uddee\ud83c\uddf9 Italiano<\/button>\n <button onclick=\"setLang('en', this)\">\ud83c\uddec\ud83c\udde7 English<\/button>\n<\/div>\n\n\n<div id=\"it\" class=\"lang-section active\">\n\n <div class=\"hero\">\n <div class=\"badge\">Aggiornato al 19 giugno 2026<\/div>\n <h1>Diritto di Recesso<\/h1>\n <p>Conforme all’art. 54-bis del Codice del Consumo \u2014 D.Lgs. 209\/2025 e Direttiva UE 2023\/2673<\/p>\n <\/div>\n\n <div class=\"container\">\n\n <div class=\"alert-box\">\n <strong>\u2139\ufe0f Nuova normativa in vigore<\/strong><br>\n Dal 19 giugno 2026, il D.Lgs. 209\/2025 (che recepisce la Direttiva UE 2023\/2673) impone a tutti gli e-commerce di fornire una <strong>funzione digitale di recesso<\/strong> direttamente nell’interfaccia online. Non \u00e8 pi\u00f9 sufficiente indicare un’email o allegare un modulo nelle condizioni di vendita.\n <\/div>\n\n \n <div class=\"recesso-cta\">\n <p>Hai acquistato un prodotto e vuoi esercitare il diritto di recesso? Usa il pulsante qui sotto oppure accedi alla tua area personale.<\/p>\n <a href=\"\/my-account\/orders\/\" class=\"btn-recesso\">Recedere dal contratto qui<\/a>\n <span class=\"btn-sub\">Accedi a “I miei ordini” e clicca su “Recesso” accanto all’ordine<\/span>\n <\/div>\n\n \n <div class=\"section\">\n <h2><span class=\"num\">1<\/span> Che cos’\u00e8 il diritto di recesso?<\/h2>\n <p>Il diritto di recesso \u00e8 il diritto del consumatore di recedere da un contratto di acquisto a distanza senza dover fornire alcuna motivazione, entro il termine previsto dalla legge.<\/p>\n <p>Bergasalus S.r.l. garantisce il rispetto di questo diritto in conformit\u00e0 al Codice del Consumo (D.Lgs. 206\/2005) e alle disposizioni introdotte dal D.Lgs. 209\/2025.<\/p>\n <\/div>\n\n \n <div class=\"section\">\n <h2><span class=\"num\">2<\/span> Termini e modalit\u00e0<\/h2>\n <div class=\"two-col\">\n <div class=\"info-card\">\n <strong>\u23f1 Periodo di recesso<\/strong>\n 14 giorni di calendario dalla data di ricezione del bene o dell’ultimo bene in caso di ordine multiplo.\n <\/div>\n <div class=\"info-card\">\n <strong>\ud83d\udce6 Restituzione merce<\/strong>\n Entro 14 giorni dalla comunicazione di recesso, il prodotto deve essere restituito nelle condizioni originali.\n <\/div>\n <div class=\"info-card\">\n <strong>\ud83d\udcb6 Rimborso<\/strong>\n Entro 14 giorni dalla ricezione della merce resa o dalla prova di spedizione, effettuiamo il rimborso completo con lo stesso metodo di pagamento utilizzato.\n <\/div>\n <div class=\"info-card\">\n <strong>\ud83d\ude9a Spese di spedizione<\/strong>\n Le spese di restituzione sono a carico del consumatore, salvo diversa indicazione al momento dell’acquisto.\n <\/div>\n <\/div>\n <\/div>\n\n \n <div class=\"section\">\n <h2><span class=\"num\">3<\/span> Come esercitare il recesso<\/h2>\n <ul class=\"steps\">\n <li>Accedi alla tua <strong>Area Personale<\/strong> su shop.bergasalus.com<\/li>\n <li>Vai in <strong>“I miei ordini”<\/strong> e seleziona l’ordine per cui vuoi recedere<\/li>\n <li>Clicca su <strong>“Recedere dal contratto qui”<\/strong> (disponibile per 14 giorni dalla consegna)<\/li>\n <li>Conferma la tua richiesta di recesso nella schermata successiva (<strong>doppia conferma<\/strong> richiesta dalla legge)<\/li>\n <li>Ricevi la <strong>ricevuta automatica<\/strong> via email con il numero di pratica<\/li>\n <li>Rispedisci il prodotto all’indirizzo indicato nella ricevuta entro 14 giorni<\/li>\n <\/ul>\n <p style=\"margin-top:14px; font-size:13px; color:#777;\">\n In alternativa, puoi esercitare il recesso via email a <strong>info@bergasalus.com<\/strong> indicando il numero d’ordine, oppure tramite il modulo di recesso standard allegato.\n <\/p>\n <\/div>\n\n \n <div class=\"section\">\n <h2><span class=\"num\">4<\/span> Prodotti esclusi dal recesso<\/h2>\n <span class=\"tag red\">Attenzione<\/span>\n <p>Ai sensi dell’art. 59 del Codice del Consumo, il diritto di recesso <strong>non si applica<\/strong> a:<\/p>\n <ul>\n <li>Prodotti sigillati che non possono essere restituiti per motivi igienico-sanitari e che sono stati aperti dopo la consegna<\/li>\n <li>Prodotti confezionati su misura o chiaramente personalizzati<\/li>\n <li>Prodotti che per loro natura si deteriorano o scadono rapidamente<\/li>\n <li>Prodotti audio\/video sigillati o software sigillati aperti dopo la consegna<\/li>\n <\/ul>\n <\/div>\n\n \n <div class=\"section\">\n <h2><span class=\"num\">5<\/span> Modulo di recesso standard<\/h2>\n <p>Se preferisci, puoi inviare il seguente modulo compilato via email a <strong>info@bergasalus.com<\/strong>:<\/p>\n <div style=\"background:#f9f9f7; border:1px dashed #ccc; border-radius:6px; padding:18px; margin-top:14px; font-size:13px; line-height:1.9; color:#555;\">\n Destinatario: Bergasalus S.r.l. \u2013 info@bergasalus.com<br><br>\n Con la presente comunico\/comunichiamo (*) di recedere dal contratto di vendita dei seguenti beni (*):<br><br>\n \u2013 Ordinato il (*) \/ ricevuto il (*):<br>\n \u2013 Nome del\/dei consumatore\/i:<br>\n \u2013 Indirizzo del\/dei consumatore\/i:<br>\n \u2013 Firma del\/dei consumatore\/i (solo se il presente modulo \u00e8 notificato in versione cartacea):<br>\n \u2013 Data:<br><br>\n (*) Cancellare la dicitura inutile.\n <\/div>\n <\/div>\n\n \n <div class=\"section\">\n <h2><span class=\"num\">6<\/span> Contatti e assistenza<\/h2>\n <div class=\"two-col\">\n <div class=\"info-card\">\n <strong>\ud83d\udce7 Email<\/strong>\n info@bergasalus.com\n <\/div>\n <div class=\"info-card\">\n <strong>\ud83c\udf10 Sito<\/strong>\n shop.bergasalus.com\n <\/div>\n <\/div>\n <p style=\"margin-top:14px; font-size:13px; color:#777;\">Per qualsiasi dubbio o assistenza relativa al recesso, il nostro team risponde entro 1 giorno lavorativo.<\/p>\n <\/div>\n\n <footer-note>\n Bergasalus S.r.l. \u2014 Pagina aggiornata al 19\/06\/2026 in conformit\u00e0 al D.Lgs. 209\/2025 e alla Direttiva UE 2023\/2673\n <\/footer-note>\n <\/div>\n<\/div>\n\n\n<div id=\"en\" class=\"lang-section\">\n\n <div class=\"hero\">\n <div class=\"badge\">Updated June 19, 2026<\/div>\n <h1>Right of Withdrawal<\/h1>\n <p>Compliant with Art. 54-bis of the Italian Consumer Code \u2014 Legislative Decree 209\/2025 and EU Directive 2023\/2673<\/p>\n <\/div>\n\n <div class=\"container\">\n\n <div class=\"alert-box\">\n <strong>\u2139\ufe0f New regulation in force<\/strong><br>\n From June 19, 2026, Legislative Decree 209\/2025 (implementing EU Directive 2023\/2673) requires all e-commerce stores to provide a <strong>digital withdrawal function<\/strong> directly in the online interface. It is no longer sufficient to provide an email address or attach a form in the terms of sale.\n <\/div>\n\n \n <div class=\"recesso-cta\">\n <p>Have you purchased a product and wish to exercise your right of withdrawal? Use the button below or log in to your personal area.<\/p>\n <a href=\"\/my-account\/orders\/\" class=\"btn-recesso\">Withdraw from the contract here<\/a>\n <span class=\"btn-sub\">Go to “My Orders” and click “Withdrawal” next to the order<\/span>\n <\/div>\n\n \n <div class=\"section\">\n <h2><span class=\"num\">1<\/span> What is the right of withdrawal?<\/h2>\n <p>The right of withdrawal gives consumers the right to withdraw from a distance purchase contract without providing any reason, within the legal timeframe.<\/p>\n <p>Bergasalus S.r.l. guarantees this right in accordance with the Italian Consumer Code (Legislative Decree 206\/2005) and the provisions introduced by Legislative Decree 209\/2025.<\/p>\n <\/div>\n\n \n <div class=\"section\">\n <h2><span class=\"num\">2<\/span> Terms and conditions<\/h2>\n <div class=\"two-col\">\n <div class=\"info-card\">\n <strong>\u23f1 Withdrawal period<\/strong>\n 14 calendar days from the date of receipt of the goods, or the last item in case of multiple orders.\n <\/div>\n <div class=\"info-card\">\n <strong>\ud83d\udce6 Return of goods<\/strong>\n Within 14 days of notifying withdrawal, the product must be returned in its original condition.\n <\/div>\n <div class=\"info-card\">\n <strong>\ud83d\udcb6 Refund<\/strong>\n Within 14 days of receiving the returned goods or proof of shipment, we will issue a full refund using the same payment method.\n <\/div>\n <div class=\"info-card\">\n <strong>\ud83d\ude9a Return shipping<\/strong>\n Return shipping costs are borne by the consumer, unless otherwise stated at the time of purchase.\n <\/div>\n <\/div>\n <\/div>\n\n \n <div class=\"section\">\n <h2><span class=\"num\">3<\/span> How to exercise your right of withdrawal<\/h2>\n <ul class=\"steps\">\n <li>Log in to your <strong>Personal Area<\/strong> on shop.bergasalus.com<\/li>\n <li>Go to <strong>“My Orders”<\/strong> and select the order you wish to withdraw from<\/li>\n <li>Click on <strong>“Withdraw from the contract here”<\/strong> (available for 14 days from delivery)<\/li>\n <li>Confirm your withdrawal request on the next screen (<strong>double confirmation<\/strong> as required by law)<\/li>\n <li>Receive an <strong>automatic confirmation email<\/strong> with your case reference number<\/li>\n <li>Return the product to the address shown in the confirmation within 14 days<\/li>\n <\/ul>\n <p style=\"margin-top:14px; font-size:13px; color:#777;\">\n Alternatively, you may exercise your right of withdrawal by email at <strong>info@bergasalus.com<\/strong>, quoting your order number, or by using the standard withdrawal form below.\n <\/p>\n <\/div>\n\n \n <div class=\"section\">\n <h2><span class=\"num\">4<\/span> Products excluded from withdrawal<\/h2>\n <span class=\"tag red\">Important<\/span>\n <p>Pursuant to Art. 59 of the Italian Consumer Code, the right of withdrawal <strong>does not apply<\/strong> to:<\/p>\n <ul>\n <li>Sealed products that cannot be returned for hygienic or health-related reasons and that have been opened after delivery<\/li>\n <li>Custom-made or clearly personalised products<\/li>\n <li>Products that by their nature deteriorate or expire rapidly<\/li>\n <li>Sealed audio\/video recordings or sealed software that have been opened after delivery<\/li>\n <\/ul>\n <\/div>\n\n \n <div class=\"section\">\n <h2><span class=\"num\">5<\/span> Standard withdrawal form<\/h2>\n <p>If you prefer, you may send the completed form below by email to <strong>info@bergasalus.com<\/strong>:<\/p>\n <div style=\"background:#f9f9f7; border:1px dashed #ccc; border-radius:6px; padding:18px; margin-top:14px; font-size:13px; line-height:1.9; color:#555;\">\n To: Bergasalus S.r.l. \u2013 info@bergasalus.com<br><br>\n I\/We (*) hereby give notice of my\/our (*) withdrawal from the contract of sale of the following goods (*):<br><br>\n \u2013 Ordered on (*) \/ received on (*):<br>\n \u2013 Name of consumer(s):<br>\n \u2013 Address of consumer(s):<br>\n \u2013 Signature of consumer(s) (only if this form is submitted on paper):<br>\n \u2013 Date:<br><br>\n (*) Delete as appropriate.\n <\/div>\n <\/div>\n\n \n <div class=\"section\">\n <h2><span class=\"num\">6<\/span> Contact & support<\/h2>\n <div class=\"two-col\">\n <div class=\"info-card\">\n <strong>\ud83d\udce7 Email<\/strong>\n info@bergasalus.com\n <\/div>\n <div class=\"info-card\">\n <strong>\ud83c\udf10 Website<\/strong>\n shop.bergasalus.com\n <\/div>\n <\/div>\n <p style=\"margin-top:14px; font-size:13px; color:#777;\">For any questions or assistance regarding your withdrawal, our team will respond within 1 business day.<\/p>\n <\/div>\n\n <footer-note>\n Bergasalus S.r.l. \u2014 Page updated on 19\/06\/2026 in compliance with Legislative Decree 209\/2025 and EU Directive 2023\/2673\n <\/footer-note>\n <\/div>\n<\/div>\n\n<script>\nfunction setLang(lang, btn) {\n document.querySelectorAll('.lang-section').forEach(el => el.classList.remove('active'));\n document.querySelectorAll('.lang-toggle button').forEach(b => b.classList.remove('active'));\n document.getElementById(lang).classList.add('active');\n btn.classList.add('active');\n}\n<\/script>\n<\/body>\n<\/html>\n","protected":false},"excerpt":{"rendered":"<p>Diritto di Recesso \/ Right of Withdrawal \u2013 Bergasalus \ud83c\uddee\ud83c\uddf9 Italiano \ud83c\uddec\ud83c\udde7 English Aggiornato al 19 giugno 2026 Diritto di […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":"","_yoast_wpseo_title":"","_yoast_wpseo_metadesc":"","_yoast_wpseo_focuskw":"","rank_math_title":"","rank_math_description":"","rank_math_focus_keyword":"","_aioseop_title":"","_aioseop_description":""},"class_list":["post-84","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/shop.bergasalus.com\/index.php?rest_route=\/wp\/v2\/pages\/84","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/shop.bergasalus.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/shop.bergasalus.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/shop.bergasalus.com\/index.php?rest_route=\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/shop.bergasalus.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=84"}],"version-history":[{"count":1,"href":"https:\/\/shop.bergasalus.com\/index.php?rest_route=\/wp\/v2\/pages\/84\/revisions"}],"predecessor-version":[{"id":85,"href":"https:\/\/shop.bergasalus.com\/index.php?rest_route=\/wp\/v2\/pages\/84\/revisions\/85"}],"wp:attachment":[{"href":"https:\/\/shop.bergasalus.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=84"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}